FAQs

YES

We can renew the contracts at the same time and work towards co-terminus contract end dates, ideally with the same supplier. You can also benefit from bulk purchasing power if the business entity is the same for all locations.

NO

We receive payment directly from the suppliers upon presentation of signed contracts so there is no upfront charge to you; however, we do need to cover our costs so a signed Letter of Authority is an indication that you will accept our proposed contracts to suit your business. Please get in touch!

YES

Of course!
Although we like to meet our clients face-to-face or by Zoom, we often handle the renewals over the phone and by email. We operate all over the UK.

YES

We are here to resolve any supplier issues during the duration of the contracts you accept through SavingSmart.  All we need is an in-date, signed Letter of Authority to act on your behalf which will be sent to you to sign.

YES

Yes! Since the water market de-regulated in 2017, you can now choose who supplies your water, wastewater and drainage services. Please send us your latest water bills so we can offer a discount on your admin and billing costs to reduce your water bills. If you have multi-sites, we can identify a single water supplier for all your sites which will simplify your billing too.

A SPID is your property’s Supply Point Identifier which can be found on your current water bill.

This is the annual charge used to cover the costs of managing your account which includes everything from the billing, meter reading and wholesaler management services we provide. The charge that appears on your invoice is calculated by dividing this annual fee by 365 days and multiplying it by the number of days billed. We charge a fixed yearly retail fee, instead of charging you a percentage based on how much water you use. This means that we can help you keep your water usage and your costs as low as possible.

NO

We receive payment directly from the suppliers upon presentation of signed contracts so there is no charge to you; however, we do need to cover our costs so a signed Letter of Authority is an indication that you will accept our proposed contracts to suit your business.

Some non-household customers pay Value Added Tax (VAT) on water bills. VAT is chargeable to customers who have a SIC classification between 1 and 5 of the 1980 edition of Standard Industry Classifications. VAT will be charged at 20% on clean water services if your business falls into one of the following categories:

Division 1 – Energy and water supply industries

Division 2 – Extraction of minerals and ores other than fuels; manufacture of metals, mineral products and chemicals.

Division 3 – Metal goods, engineering and vehicle industries. Manufacture of metal goods not elsewhere specified.

Division 4 – Other manufacturing industries

Division 5 – Construction

If you believe your VAT status needs updating, you will first need to arrange for your business use (SIC) code to be updated in Companies House.

YES

You can pay as many accounts as you like from one bank account; however, to receive separate invoices, each property would need its own separate account number.

YES

We will show you how to bundle all your essential services onto a single bill with one major supplier and benefit from savings on your shopping as well as referral earnings – all to reduce your monthly bill. Please contact us and we will show you how this works, There will be huge benefits for you.

We work hard to ensure your switch goes as quickly as possible, normally within 2-5 working days. We’ll keep you updated on progress during this time.

NO

We’ll contact your energy provider to let them know about your move.  In a few weeks’ time we’ll ask you for meter readings, at which point we’ll start billing you for your energy, and your current supplier will stop (so that you never pay for the same energy twice). Your old supplier will then send out a final invoice to you.

Switching couldn’t be easier. We’ll handle the entire process and it only takes about 14 days. You’ll keep your existing telephone number, and if you don’t have a telephone line we can install one for you.

Normally we can let your current provider know you’re switching to UW, so you don’t have to. But there are some scenarios where you’ll have to contact your current provider:

• • If you’re switching to us from Virgin Media, or;
  • If you have a Full Fibre (FTTP) service with another provider who doesn’t use the Openreach network, or:
  • If you currently don’t have Full Fibre (FTTP) broadband with another provider and want to take a Full Fibre (FTTP) tariff with us.

We recommend you wait until your UW broadband is live before you cancel your old broadband service to reduce the risk of having no broadband for a period of time.

We work with the EE network to ensure broad coverage and signal strength across the country.

A SIM only deal gives you data, minutes and texts for a monthly cost. The difference, however, is that you don’t get a new phone – you get the SIM, and just the SIM. Choose from:

• • Unlimited+ Multi-SIM Deal: First SIM £23/month, Additional SIMs only £16/month
  • Essential SIM Deal for just £13/month

YES

Simply text ‘PAC’ to 65075 to get a code which will allow you to bring your current number over to your new SIM.  This will not disrupt your service

OF COURSE

You can use our SIMs with any unlocked handset or, as we work with EE, any phone on the EE network.

We have the latest range of handsets which are available to order when you become a customer.

We offer a home emergency and gas boiler cover for homeowners, bill protection and income protection.  When you become a UW customer, you can also obtain a quote for your home insurance.